Customer Service on Social Media

Keeping Customer Service From Going Wonky On Social Media

A customer or client is complaining about your product or service on social media–how do you handle it? I’m joining a conversation that Upwork has been having about how to handle Social Customer Service, and bringing both the #bizboundaries conversation as well as my experience representing clients who have had legal issues with former clients/customers […]

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Who Owns Employee Social Media Accounts-

Who Owns Employee Social Media Accounts?

Almost half the states (including California) have laws either stating that employers cannot ask employees for access to their personal social media accounts, or somehow restricting employers from gathering social media employee information (see a list of states here; plus the newly passed law in Maine). But of course, it’s not quite that simple … […]

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client spotlight - evan leah quinn - hori

Client Spotlight: Evan Leah Quinn, Brand Strategist & Web Designer, of SixteenJuly

This is our sixth Client Spotlight, where we share interesting facts and stories about our entrepreneurial clients. Be sure to learn about Martha Jo and her weirdest skill, and Kaneisha’s humanoid assistants. — Our client Evan Leah Quinn came to us earlier this year to help her manage her quickly growing business SixteenJuly by creating a comprehensive […]

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Denver's 2015 Women Who Startup Summit!

“Women Who Startup” Leading a Thriving Movement in Denver

In its fourth year, last month’s Denver Startup Week offered abundant activities and opportunities for designers, developers, founders, and aspiring entrepreneurs. A full schedule of approximately 250 free sessions on topics ranging from the Internet of Things (IoT), to Cannabis Data, to Patents 101, provided something for everyone. Denver is a great place to be […]

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