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Don't Feed the Trolls

Yesterday I was attacked by an internet troll. For those of you who are not familiar with the term, here’s the definition from wikipedia:

In Internet slang, a troll is someone who posts controversial, inflammatory, irrelevant, or off-topic messages in an online community, such as an online discussion forum, chat room or blog, with the primary intent of provoking other users into an emotional response or of otherwise disrupting normal on-topic discussion.

Now this is different than someone who emails, comments on my blog, or posts on twitter/facebook who wants to engage in a real debate or who has genuine feedback. I’m all about that stuff! No, trolls do something different … it’s a personal attack.

As I explain in this video, I was *so upset* when I got his email & posts on my facebook wall. But instead of just sitting there upset, here’s what I did…

And check out the debate among how to handle trolls on my friend Scott Stratten’s blog today: Trolls, Meatheads and My Mom at Un-Marketing.com

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  • http://www.kenmoorhead.com Ken Moorhead

    The way you pronounce “cliché” is so clisshayed. ;-)

  • http://www.kenmoorhead.com Ken Moorhead

    The way you pronounce “cliché” is so clisshayed. ;-)

  • http://www.facebook.com/people/Redhuan-D-Oon/1387698801 Redhuan D. Oon

    In our case of our Open Source project, the ‘trolls’ are low-ranked contributors who chose to hit out at our top ranked contributors. What i noticed about them is that their words are patronising, subjective (going personal with claims of been tyrannized by the majority that voted for the top ranked ones) which reminds me of those ‘holier than thou’ cults i used to come across. And they have a tendency to explain away their own limitations with a stroke and yet hit out at our larger than usual deeds as pathetic. You cannot help taking this trolls as kids who are out to hate you instead of working with the established goodwill. And they do not really leave. They are always lurking. Where do they get their energy from? :)

  • http://www.facebook.com/people/Redhuan-D-Oon/1387698801 Redhuan D. Oon

    In our case of our Open Source project, the 'trolls' are low-ranked contributors who chose to hit out at our top ranked contributors. What i noticed about them is that their words are patronising, subjective (going personal with claims of been tyrannized by the majority that voted for the top ranked ones) which reminds me of those 'holier than thou' cults i used to come across. And they have a tendency to explain away their own limitations with a stroke and yet hit out at our larger than usual deeds as pathetic. You cannot help taking this trolls as kids who are out to hate you instead of working with the established goodwill. And they do not really leave. They are always lurking. Where do they get their energy from? :)

  • snorquist

    Trolls are pretty pathetic, and I generally pay little attention to them, but I noticed one on YouTube (not even directed at me personally) with the handle [name] who apparently posts numerous messages on videos he thinks are “evil,” and tries to impose his screwy religious views on everyone viewing a particular video. I flagged him and emailed YouTube the message that he should be banned. I think you should market a “Don’t Feed The Trolls” poster.

    [I took out the name of the person, because as I said above, that just feeds into the situation. I'm sorry you had to deal with him! ~ Elizabeth]

  • snorquist

    Trolls are pretty pathetic, and I generally pay little attention to them, but I noticed one on YouTube (not even directed at me personally) with the handle “OllyJollyOrange” who apparently posts numerous messages on videos he thinks are “evil,” and tries to impose his screwy religious views on everyone viewing a particular video. I flagged him and emailed YouTube the message that he should be banned. I think you should market a “Don't Feed The Trolls” poster.

  • vita contemplativa

    I don’t have any advanced degrees in psychology.

    I was initially completely baffled by trolls because I can’t imagine having the impulse to post hater comments or the impulse to troll their audience.

    ‘Ignore the haters . . . completely’ IS the right approach. Some problems do actually have blindingly simple solutions and this is one of those rare problems that does. Trolls actually hate being ignored since the entire reason they are trolling is that no one is paying any attention to them (usually because they are extremely annoying people).

    BUT . . .

    Over the years, I have noticed that haters usually hate on, and trolls usually troll the audiences of . . . people they actually like or are jealous of in some way. They hate on (or they troll the audiences of) 1. people who are beautiful, or 2. people who are talented, or 3. both.

    SO . . .

    We should . . . kinda . . . take trolling and hating as a compliment . . .

    and then go back to ignoring it completely.

    • http://www.facebook.com/people/Klinton-Kavanagh/100000978560350 Klinton Kavanagh

      but it never works with certain troll, there addicted to it, they’ll harass you even if you try ti ignore them, I suggest revenge!

  • vita contemplativa

    I don't have any advanced degrees in psychology.

    I was initially completely baffled by trolls because I can't imagine having the impulse to post hater comments or the impulse to troll their audience.

    'Ignore the haters . . . completely' IS the right approach. Some problems do actually have blindingly simple solutions and this is one of those rare problems that does. Trolls actually hate being ignored since the entire reason they are trolling is that no one is paying any attention to them (usually because they are extremely annoying people).

    BUT . . .

    Over the years, I have noticed that haters usually hate on, and trolls usually troll the audiences of . . . people they actually like or are jealous of in some way. They hate on (or they troll the audiences of) 1. people who are beautiful, or 2. people who are talented, or 3. both.

    SO . . .

    We should . . . kinda . . . take trolling and hating as a compliment . . .

    and then go back to ignoring it completely.

  • http://pulse.yahoo.com/_Q75ZMVWQSXZLWHHDRJRTZN2ZBQ Drew

    Very informative, and some good advice! I will admit, I respond to some trolls (16 years on Net) but I have to do it calmly.

    • http://www.facebook.com/people/Klinton-Kavanagh/100000978560350 Klinton Kavanagh

      But “THAT’S” my problem in the first place, “I CAN’T do it calmly” and that’s because I’m governmental y registered as Autistic sense high school (and that was nearly 12 years ago I think)!

      My case of autism make me “EXTREMELY SENSITIVE” to tastes, sounds, smells, touches, and “especially” interactions to others (and I’m unaware of offending people too)!

      For as long as I remember I was made fun of (all the time) by people who never understood me or never wanted too in the first place! Sense elementary school/pre-school to high school I was forced to take “special-ed. classes (AND I HATED IT SO MUCH) and I was harassed to the point I “from now on”  suffer from very blind fits of rage and strong cases paranoia (and I hold grudges to those I HATE the most)!

      “Ione Junior high school” was “the WORST experience” in my whole life (in all the schools I took), “Ione Junior High School” was the only school I remember getting the “most detention at” (all because of the other kids harassing me in to trouble) “I got punished but they did not (and that’s not fail at all), Ion Junior High is also were I developed my very personal problems/issues with “blond girls/women, Mexicans (or at least one with a very large nose “with wrinkles”), very old female teachers, having me P.E. shoes stolen/crime, “AND” other “SPECIAL-ED problem-ed people”!

      In/at “Amador High School” “it was just as bad as “Ione Junior High School”, at Amador I had my launch tickets stolen from me, creative metals/welding class projects destroyed, my creative metals/welding class shows stolen, followed around school, rocks thrown at me, and “ONCE”  I even had my backpack stolen from me (it had 5 pencils, 3 pens, 2 erasers, and 2 PlayStation-1 strategy guides (one was Final Fantasy 7, and the other was Legacy of Kain: SoulReaver), together they cost about $50.00! In/at “Amador High School” I developed issies with fat people (I had a very fat teacher), female welders (I had a very bad female teacher who was very bad at teaching the class), and large crowds of people,
      even at college (in my first year) I was being harassed too!

      I also have issues with cops” (I was harassed by a police officer “NOT once BUT twice, on two very different occasions and for no good reason too”!
      Very nosy naybers (I was accused of trying to break in to others peoples houses on 2 occasions “witch I did not do”)!
      Old ladies again” (once during a flee-market (main street sized garage sale) in my town, I was accused of stealing a toy car by a nasty old lady (which I did not do), she grabbed me by the wrist and dragged me around back and forth through main street during the free-market looking/searching for a cop, but after my innocents was proven me and my mother learned that we can’t trust the people around us anymore (I was but a child then)!
      Certain family members: (my older blond sister used me as her personal slave until she graduated from college and her husband “my brother in-law” even threatened me he’d cut my throat open, bleed me dry, and throw my dead body into the wilderness (never to be found again), sense then “I ALWAYS” lock my door at night “ALWAYS”!

      And finally, the very rude, nasty, and or stupid authority figures: I can think of one person who was the “VERY” first person to torment me, he was a man of many crimes, sins, skills, and talents and his name is [name] or [name] for short! He was a man who said he took all kinds of drugs, he was a man who said he drank ed all kinds of alcohol, and he was a man who claimed he had the most sex with all kinds of women (AND why do I know all this, because he NEVER shuts up about it, he ALWAYS tells to me about it “and I hated every minute of it”), he was “THE VERY FIRST” person to ever harassed me “EVER” (and after he still kept harassing me, everyone began harassing me ever sense)! He always claimed he worked as a cook at a restaurant, a construction worker, a delivery man, a trucker, and now he works at a golf-course “even after he left my mom for the third or fourth time AFTER hitting me in the face, WITH MY $500 GLASSES ON” (AND I still think he strangled me with that black belt when I was 12), But all I know is that he mentally torture me for nearly 16 years (and that was nearly five years ago)!

      So you see, “I’m was very emotional and extremely sensitive person (very
      impressionable at the time too back then)”,now I’m 27 years old now “I’m still very emotional and extremely sensitive person” and
      very badly mentally and emotionally scar-ed for life (I think?), I have
      no car of my own, I have no job to earn money to allow me to live on my own so I have to live with my mother (but I pay my share of the bill with social security money, I’m don’t have enough money to spend on myself, I’m autistic (but I think I have aspergers syndrome), I have anger issues, I have selective memory, I think I’m manic-depressive, I truly believe there are people out to get me, and on
      very/extremely/beyond rare occasions I have nightmares that nearly
      kills me (one nightmare I was shot into space without a spacesuit and
      nearly suffocated to death, and the other nightmare I was being electrocuted by to death) they felt disturbingly real to me, I did have a few nightmares about ken Lewis…. I really don’t want to talk about it!!!!!!!!

      So If you all think I’m fucked up and need help, just tell me please???

      [I edited this comment to take out the names, because that just feeds into the situation, as I said in the above post. I'm so sorry that you were hurt and disrespected in all of those situations. I hope you have found other places to spend your time and energy, where you are appreciated. ~ Elizabeth]

  • http://pulse.yahoo.com/_Q75ZMVWQSXZLWHHDRJRTZN2ZBQ Drew

    Very informative, and some good advice! I will admit, I respond to some trolls (16 years on Net) but I have to do it calmly.

  • http://www.facebook.com/people/Klinton-Kavanagh/100000978560350 Klinton Kavanagh

    I was very badly harrased by two troll on a web MMRPG called Iron Grip: Marauders the two trolls are called [name] and [name], fucking [name] first stole all my bases in the game and insulted me in the process, then [name] joind forces with another troll asshole called [name] together they ridiculed, harrased me, and scold my very good ideas to make the game better in it’s forum, they keep going off-topic and shit, insulted me and shit, it got SO badly I got login-blocked for a week and they didn’t get punished, I am SO MAD when the login-blocked for a week ends I’m going to demand the stupid fucking moronic moderator [name] to delete my Iron Grip: Marauders profile so I don’t have to bother with the fucking piece of shit game (it never did worked at all any way, the beta version was fun and all but now it’s a fucking piece of shit and I never want to play it no more)!

    But before that I was being harassed at [name] by a arrogant troll profile called [name], he truely beilieved that the reason for the Mass Effect 2′s “weapon locker freezing/crashing glitch was cause by the windows 7′s windows UEF (or was it UGS) the piont is that it was not that but the interaction between the Mass Effect 2 game and it’s down loadable content or DLC’s, it got SO badly that I got banned and I was able to get myself unbanned but [name] got me banned AGAIN, and the moderators I blame for letting [name] to get away with this and truly hate from now on are [name] and [name] or something!

    These people are SO FUCKING STUPID for not listening to me about the trolls that I am more paranoid an prejudice of online moderators/stranger now and other problems as well now!

    [I edited this to take out the names, because that just feeds into the situation, as I said in the above post. I'm sorry that you were disrespected in this way, and I hope you found somewhere else to spend your time and energy. ~ Elizabeth]

  • http://www.facebook.com/people/Klinton-Kavanagh/100000978560350 Klinton Kavanagh

    I was very badly harrased by two troll on a web MMRPG called Iron Grip: Marauders the two trolls are called Erih Mann and Redoctober, fucking Erih Mann first stole all my bases in the game and insulted me in the process, then Erih Mann joind forces with another troll asshole called Redoctober together they ridiculed, harrased me, and scold my very good ideas to make the game better in it's forum, they keep going off-topic and shit, insulted me and shit, it got SO badly I got login-blocked for a week and they didn't get punished, I am SO MAD when the login-blocked for a week ends I'm going to demand the stupid fucking moronic moderator LAYLA to delete my Iron Grip: Marauders profile so I don't have to bother with the fucking piece of shit game (it never did worked at all any way, the beta version was fun and all but now it's a fucking piece of shit and I never want to play it no more)!

    But before that I was being harassed at http://social.bioware.com by a arrogant troll profile called BOGSNOT1, he truely beilieved that the reason for the “weapon locker freezing/crashing glitch was cause by the windows 7's windows UEF (or was it UGS) the piont is that it was not that but the interaction between the Mass Effect 2 game and it's down loadable content or DLC's, it got SO badly that I got banned and I was able to get myself unbanned but BOGSNOT1 got me banned AGAIN, and the moderators I blame and truly hate from now on are Chris Prestly and Pacifism or something!

  • http://www.facebook.com/people/Klinton-Kavanagh/100000978560350 Klinton Kavanagh

    I fucking AGREE, I fucking HATE TROLLS!

  • http://www.facebook.com/people/Klinton-Kavanagh/100000978560350 Klinton Kavanagh

    I also like her videos, it's very calming to hear she hate having a harder then usual life too (JUST LIKE ME!)!

  • http://www.facebook.com/people/Klinton-Kavanagh/100000978560350 Klinton Kavanagh

    I truly HATE Troll's complaint, Troll's complaint ARE full of cliche (and constantly with the typos… and they say the most horrible… I REALLY don't want to go
    there, been having trouble sleeping from all this). I'm sure there's people who'd be sad to say that  I don't suck too (BUT I HIGHLY DOUBT IT),
    but I'm sure all of us viewers & friends don't think I suck too (but I have my doubts about that too)!

    Some people are “JUST FUCKING TOO ADDICTED” to it!

  • http://www.facebook.com/people/Klinton-Kavanagh/100000978560350 Klinton Kavanagh

    I've also had some serious internet meltdowns over the past year too, being constantly
    attacked in video game related forums… I know how truly “very upsetting”, “very unsettling”, AND “VERY DISTURBING” it can be too. You don't suck (they fucking suck) and you have the RIGHT to be mad at them too (for me I constantly desire revenge against them all “all the time”)!

    it's the “they never shut up” part that really gets me burning with very blind rage!

  • http://www.facebook.com/people/Klinton-Kavanagh/100000978560350 Klinton Kavanagh

    But “THAT'S” my problem in the first place, “I CAN'T do it calmly” and that's because I'm governmental y registered as Autistic sense high school (and that was nearly 12 years ago I think)!

    My case of autism make me “EXTREMELY SENSITIVE” to tastes, sounds, smells, touches, and “especially” interactions to others (and I'm unaware of offending people too)!

    For as long as I remember I was made fun of (all the time) by people who never understood me or never wanted too in the first place! Sense elementary school/pre-school to high school I was forced to take “special-ed. classes (AND I HATED IT SO MUCH) and I was harassed to the point I “from now on”  suffer from very blind fits of rage and strong cases paranoia (and I hold grudges to those I HATE the most)!

    “Ione Junior high school” was “the WORST experience” in my whole life (in all the schools I took), “Ione Junior High School” was the only school I remember getting the “most detention at” (all because of the other kids harassing me in to trouble) “I got punished but they did not (and that's not fail at all), Ion Junior High is also were I developed my very personal problems/issues with “blond girls/women, Mexicans (or at least one with a very large nose “with wrinkles”), very old female teachers, having me P.E. shoes stolen/crime, “AND” other “SPECIAL-ED problem-ed people”!

    In/at “Amador High School” “it was just as bad as “Ione Junior High School”, at Amador I had my launch tickets stolen from me, creative metals/welding class projects destroyed, my creative metals/welding class shows stolen, followed around school, rocks thrown at me, and “ONCE”  I even had my backpack stolen from me (it had 5 pencils, 3 pens, 2 erasers, and 2 PlayStation-1 strategy guides (one was Final Fantasy 7, and the other was Legacy of Kain: SoulReaver), together they cost about $50.00! In/at “Amador High School” I developed issies with fat people (I had a very fat teacher), female welders (I had a very bad female teacher), and crowed s of people,
    even at college (in my first year) I was being harassed too!

    I also have issues with cops” (I was harassed by a police officer “NOT once BUT twice, on two very different occasions and for no good reason too”!
    Very nosy naybers (I was accused of trying to break in to others peoples houses on 2 occasions “witch I did not do”)!
    Old ladies again” (once during a flee-market (main street sized garage sale) in my town, I was accused of stealing a toy car (which I did not do), she grabed me by the wrist and dragged me around main street during the free-market looking for a cop, after my innocents was proven, me and my mother learned that we can't trust the people around us anymore (I was but a child then)!
    Certain family members: (my older blond sister used me as her personal slave until she graduated from college(what a fucking bitch) and her husband “my brother in-law” even threatened me he'd cut my throat open, bleed me dry, and throw my body into the wilderness (never to be found), sense then “I ALWAYS” lock my door at night “ALWAYS”!

    And finally, the very rude, nasty, and or stupid authority figures: I can think of one person who was the “VERY” first person to torment me, he was a man of many crimes, sins, skills, and talents and his name is “Kenneth Lewis” or Ken Lewis for short! He was a man who said he took all kinds of drugs, he was a man who said he dranked all kinds of alcohol, and he was a man who claimed he had the most sex with all kinds of women (AND why do I know all this, because he NEVER shuts up about it, he ALWAYS tells to me about it “and I hated every minute of it”), he was “THE VERY FIRST” person to ever harassed me “EVER” (and after he still kept harassing me, everyone began harassing me ever sense)! He always claimed he worked as a cook at a restaurant, a construction worker, a delivery man, a trucker, and now he works at a golf-course “even after he left my mom for the third or fourth time AFTER hitting me in the face, WITH MY $500 GLASSES ON” (AND I still think he strangled me with that black belt when I was 12), But all I know is that he mentally torture me for nearly 16 years (and that was nearly five years ago)!

    So you see, “I'm a very emotional and extremely sensitive person (very
    impressionable at the time too back then)”,now I'm 27 years old now and
    very badly mentally and emotionally scar-ed for life (I think?), I have
    no car of
    my own, I have no job to earn money, I have no home of my own so I have
    to live with my mother, I'm all out of money now, I'm autistic, I have
    anger issues, I have selective memory, I think I'm manic-depressive, I
    truly believe there are people out to get me, and on
    very/extremely/beyond rare occasions I have nightmares that nearly
    kills me (one nightmare I was shot into space without a spacesuit and
    nearly suffocated to death, and the
    other I was being electrocuted nearly to death), I did have a few
    nightmares about ken…. I really don't want to talk about!!!!!!!!

    If you think I'm fucked up just tell me please???

  • http://www.facebook.com/people/Klinton-Kavanagh/100000978560350 Klinton Kavanagh

    but it never works with certain troll, there addicted to it, they'll harass you even if you try ti ignore them, I suggest revenge!

  • http://www.deniseduffieldthomas.com/ Denise Duffield-Thomas

    This is such a brilliant post and perfect timing for me and other people in my community. I’m going to bookmark it so I can send it to friends when they have a mean troll getting them down!

  • http://www.deniseduffieldthomas.com/ Denise Duffield-Thomas

    This is such a brilliant post and perfect timing for me and other people in my community. I'm going to bookmark it so I can send it to friends when they have a mean troll getting them down!

  • Violin Expert

    Sweet lady,

    You’ve made my day!
    I’ve been attacked by internet trolls (for over 7 years) and I finally figured out that they’re just people without hope, or ambition: They’re insanely jealous of anyone possessing something they want, but can never have, lacking the wisdom and understanding as to why…..

  • Violin Expert

    Sweet lady,

    You've made my day!
    I've been attacked by internet trolls (for over 7 years) and I finally figured out that they're just people without hope, or ambition: They're insanely jealous of anyone possessing something they want, but can never have, lacking the wisdom and understanding as to why…..

  • Fortkavanagh

    two days ago while I was on [site name] I was checking if I got a new reply from my only friend at the site and not only did I get one but I also got a reply from the [site name['s administrator his name is [name] (he’s a fucking asshole) and he said something about change your biography in your profile or your permanently banned and shit, I really hate this fucking asshole I hate him a LOT, he didn’t help when I was being harrased by another asshole profile ([name]) on the same website, I swear there’s no freedom of speech, theres nothing but very strict rules, nothing but endless stupidity, I swear there are nothing but fucking assholes at [site name] and it’s as if they have a silver spoon (or stick) up there asses, I swear there are nothing but fucking internet troll there, I just FUCKING HATE IT ALL!

    [I'm so sorry that you were disrespected this way. I redacted the names of the site and the people involved. As I said in the post above, this just feeds into it. ~ Elizabeth]

    • Fortkavanagh

      I also forgot to say it also make me sad and it makes me feel like shit, can someone tell me I don’t suck?

      • http://elizabethpottsweinstein.com ElizabethPW

        I’m so sorry you were disrespected and hurt this way. You don’t suck. Go find somewhere else that has people that appreciate you and what you have to offer! There is no reason to waste any more of your energy on them. *hugs*

        • Fortkavanagh

          thanks a lot this really help, but if I want to play/use/buy the DLC’s (downloadable content) for my bioware game (mass effect 2 & 3 and Dragon age 1 & 2) I need an account with this fucked up website to do so, It really fucking sucks I tell you, but thanks so very much for the hugs it really helps!

  • http://twitter.com/SharonGibson3 Sharon Gibson

    My friend sent me this link after a member from a Facebook group I belong to began debating me and others about his hatred of progressives (although he says he never heard of progressives until President Obama was elected) and how liberals are anti-God and are harbingers of the nation’s destruction. My friend blocked him and this person continue posting and IM’ing me.  Yesterday, he started my Sunday morning with the accusation that liberals soon will follow their support of gay marriage with supporting bestiality. Today is no different. This person cannot adhere to the points of discussion without hurling insults and accusations. And his spelling is atrocious. So, I am going to take my friend’s advice and stop feeding this troll. 

  • bob

    wow the troll was right  .if your going to say dont feed the trools   do it but you talked about  the troll you lost.