In Internet slang, a troll is someone who posts controversial, inflammatory, irrelevant, or off-topic messages in an online community, such as an online discussion forum, chat room or blog, with the primary intent of provoking other users into an emotional response or of otherwise disrupting normal on-topic discussion.

Now this is different than someone who emails, comments on my blog, or posts on twitter/facebook who wants to engage in a real debate or who has genuine feedback. I’m all about that stuff! No, trolls do something different … it’s a personal attack.

As I explain in this video, I was *so upset* when I got his email & posts on my facebook wall. But instead of just sitting there upset, here’s what I did…

And check out the debate among how to handle trolls on my friend Scott Stratten’s blog today: Trolls, Meatheads and My Mom at Un-Marketing.com